WELCOME TO iFlyAoA's CUSTOMER CARE CENTER
If for any reason you are not 100% satisfied with your purchase, let us know—we will make it right. If you would like a refund or exchange, please return the product within 30 days in the same condition in which it was received. That's it—no fine print and no hassle.
Contact Us:If at any time you have a question about a product or an order, contact our friendly staff.
PHONE Customer Service
24 hours a day
3356 W Lani Ikena Way
Kihei HI 96753
Attn: Customer Service
FAQ - Answer Center
- Is it safe to order online?
- What payment methods are accepted?
- What do you charge for shipping?
- Do you ship internationally?
- How long will it take to receive my order?
- What is your return policy?
- Our Guarantee
- How do I know you have received my order?
- How do I contact customer service?
- Can I place my order by phone?
- Price Guarantee
- Product Submission
Is it safe to order online? All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. Once your order is processed all credit card information is not seen by us. We use Square to process your order.
What payment methods are accepted?
Visa, Mastercard, Discover, Eurocard, and PayPal
What do you charge for shipping?
Shipping charges are calculated based on the weight of the package and the destination. To determine the charges for your order, go to Checkout and enter your shipping address. You will be presented with three options for shipping.
iFlyAoA does ship internationally. We ship by UPS, Fed Ex and US Mail.
How long will it take for me to receive my order?We offer the fastest shipping in the business, so you won't have to wait for your important charts or a last-minute gift. Since we stock almost everything we sell, we offer same day shipping: in-stock orders placed by 5pm Eastern (weekdays), will be shipped that same day, often within minutes of ordering.
Orders placed on weekends and holidays will ship the next business day. You can calculate the transit time of your package beginning on the day it ships.
Orders shipping to the United States have three shipping options: ground (which typically takes 3-5 days), 2-day air, or overnight. Note that these are days in transit are business days, so Saturday and Sunday are not included. We ship by UPS and US Mail. We use Aviall or drop ship by manufacturer to process your order.
What is your return policy?
If you would like a refund or exchange, please return the product, along with this form, in the same condition in which it was received, within 30 days. Personalized products such as embroidered shirts or engraved glasses are not returnable.
If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product on a timely basis (within 30 days), in the same condition in which it was received. After 30 days, we will continue to support the product for a full year, but refunds and exchanges are not accepted. Personalized products such as embroidered shirts or engraved glasses are not returnable.
How do I know you have received my order?You will receive an email confirming your order has been received.
How do I get my user name and password?You'll have the choice to create an account after placing an order. Although you don't need an account to complete an order, it will speed up the checkout process during future visits.
Can I place my order over the phone?If you feel uncomfortable sending your personal information over the internet, you may always place an order by calling 919-628-4388.
iFlyAoA guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and iFlyAoA will match that price.
If you have a product you feel would be a fit for one of our catalogs, please send contact us.